We require a non-refundable deposit of £50 to secure your booking and the balance of the holiday to be paid in full 6 weeks before your arrival date. You may cancel your holiday anytime up to 14 days before your arrival and receive a refund less the £50. If you cancel within 14 days of your arrival no refund can be given except for the care and respect bond.
In all instances we will require a care and respect bond of £100. This will need to be paid along with the balance of your holiday. Provided that all checks regarding the condition of the caravan are satisfied after your departure, the bond will be returned in full. If there are any breakages etc. we will refund any balance due after these items have been replaced. Please report any damage or breakages as soon as possible.
Our caravans are smoke and pet free, if this is not adhered to then we will hold back the care and respect bond in full to pay for a thorough clean.
We will have the caravan ready for you from 4 pm on the day of your arrival, however, once the caravan is ready for you to occupy we will send you a text to let you know, we will then give you the code to the key lock if at Weymouth Bay or if you are at Waterside please use the form provided at booking and get the key from reception on your arrival. On the day of your departure, we ask that you vacate the caravan by 10 am and replace the key back into the key lock or if at Waterside back to reception.
Haven guests – If you require the fun passes to access the swimming pools and complex etc the costs for these are NOT included within your booking. To pay for these you will need to go to the main reception once on site.
Waterside guests – The passes to enter the Venue and Sports bar are included in the cost of your holiday however entry to the pools and spas are to be paid for at the leisure complex.